October 2009 -- Number of Contacts
Certified Gas Marketer (contact info) |
Billing |
Service |
Deceptive Marketing |
Monthly Total |
Scana Energy Regulated Division |
24 |
12 |
0 |
36 |
Gas South |
23 |
9 |
1 |
33 |
Georgia Natural Gas Services |
13 |
9 |
2 |
24 |
MXenergy (formely Shell Energy Services) |
16 |
7 |
0 |
23 |
Scana Energy Marketing, Inc. |
14 |
1 |
1 |
16 |
Infinite Energy, Inc |
4 |
1 |
0 |
5 |
Stream Georgia |
2 |
0 |
1 |
3 |
Walton EMC Natural Gas |
1 |
1 |
0 |
2 |
Coweta-Fayette EMC |
0 |
1 |
0 |
1 |
Fireside Natural Gas |
0 |
0 |
0 |
0 |
* Since market share has been deemed trade secret, only raw totals are
published on the scorecard at this time. Therefore, no conclusions should be drawn regarding a correlation between the
number of contacts in a particular category and a marketer's customer service performance. The Commission is currently
investigating ways of presenting contact data and other customer service indices that will allow for a fair and
accurate comparison of marketers' performance.